Cancellation and/or Early Termination of Rental
Should the Customer not complete the training program for which the ensemble or ensemble elements were rented for any reason, the Customer must call the Company for a Return Authorization Number before returning the rented items. The Customer shall be provided a refund of the rental amount within the following criteria:
a) If the ensemble or ensemble elements are returned unused prior to the start of the program, the Customer will be refunded the full rental price, minus shipping charges and a $50.00 cancellation fee. Gloves and hoods must be returned on ensemble rentals for full refund. Refunds take up to 30 days to process.
b) If less than ½ of the rental period has been used at the time the ensemble or ensemble elements are returned, the Customer will be refunded ½ of the rental price, minus shipping charges and cleaning charges for each rented element. Cleaning charges are:
Coat $ 40.00
Pant $ 40.00
Helmet $ 25.00
Boots $ 28.60
Gloves and hoods need not be returned. Refunds take up to 30 days to process.
c) If more than ½ of the rental period has been used at the time the ensemble or ensemble elements are returned, no refund of the rental price will be provided.
d) If the ensemble or ensemble elements are returned without a Return Authorization Number, no refund of the rental price will be provided.